At IES Distributors we've spent years testing and modifying our products to ensure you are getting the best products for the best prices. We have a different way of doing business by admitting we also are consumers. Just like you, we don't want to feel like we're "rolling the dice" when we buy products on the internet.
Also, we don't want our "help" information to be worthless like so many sites have. If you have a question about a product, PLEASE submit it to us through the contact us section so we can add the question and the answer for everyone else. The only dumb question is the one that isn't asked.
There will always be things that need to be discussed and resolved but our policy is to listen on a case by case basis to find a fair solution. Good reviews are important to us! We understand mistakes are sometimes made and only ask that you allow us the chance to rectify a situation before you wish there were a way to give negative 100 stars.