For all our LED products, returns are accepted up to 30 days after the initial purchasing date. We will swap out faulty equipment for working equipment upon its return to our warehouse so that our clients can quickly finish their projects without dealing with an RMA process. However, if you return an LED product and we find it is functional in our testing, we will charge you for both products since we cannot re-sell opened products.
We accept unused, unaltered aluminum profiles for return. We will not accept returns for aluminum that has been cut, drilled, or modified in any way. It is the responsibility of the user to ensure that they cut the profiles to the appropriate size. If you are in doubt about how to use your aluminum profiles, contact us for assistance.